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Customer experience Manager

Prime de cooptation: 1000 MAD

Type de contrat: Employé

Secteur: Other

Lieu: Grand Casablanca

Client :

Our partner is a multinational company specialized in home furniture

Description :

Assignements :
  • Ensure the customer focus and relevant business plans relate and come together in a local action plan that is operationally implemented and fulfilled.
  • Drive a customer-focused culture throughout the complete market and secure an overall inspiring shopping experience where it is always for customers easy to shop.
  • Ensure the building of business competence by supporting managers and team leaders in setting and working on relevant goals and agreed development plans.
  • Influence the unit management team with customer insights that will allow it to base business decisions on customer expectations.
  • Responsible for identifying and removing hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment.
  • Support commercial initiatives and priorities before, during and after the shopping experience.
  • Identify and develop the many talents in the unit and within the department to secure succession planning.
  • Establish and maintain service agreements with internal stakeholders.

Previous experience and Skills : 

  • Experience of working in a management role within retail and taking responsibility for a large team.
  • Ability to quickly gain and apply knowledge of the local market and business conditions.
  • A considered decision-maker with the ability to influence management colleagues.
  • Ability to create a win-win situation when handling conflict situations.
  • Ability to understand the key principles of the shopping experience and customers' expectations. Experience of working within customer relations in retail.
  • Interested in home furnishing.