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Online Customer Experience Manager H/F

Prime de cooptation: 3000 MAD

Type de contrat: Employé

Secteur: Media & Communication

Lieu: Grand Casablanca

Client :

Our client is a global leader in technology, opening new possibilities for people everywhere.


Description :

Main responsibilities:

  • Customer Journey Mapping: Analyze and refine the customer journey, focusing on improving each interaction point.
  • Price management and tracking: Collaborate with online sales for price tracking and updating
  • User Experience Optimization: Collaborate with regional technical teams to improve the usability and appeal of our online platforms.
  • Collaboration with local marketing team: Work closely with marketing to develop and execute successful online promotional campaigns.
  • Compliance: Collaborate with product teams and legal teams for legal review of promotions, ensuring compliance with applicable laws.
  • Company Rewards Program Management: Oversee and improve company's rewards program, driving customer loyalty and engagement.
  • Data-Driven Strategies: Use analytics, benchmark pricing and market trends to guide strategic decisions and evaluate the impact of customer experience initiatives.

Qualifications:

  • Bachelor's degree in marketing, commerce or a related field.
  • Significant experience in customer experience management, ideally in an eCommerce context.
  • Knowledge of customer journey mapping and UX design.
  • Proven experience working with marketing teams and managing promotional campaigns.
  • Strong leadership skills and experience coordinating cross-functional teams.
  • Understanding of loyalty or reward program management.
  • Analytical mind focused on data-driven decision making.
  • Exceptional communication and interpersonal skills.  


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